Privacy Policy

Last updated: August 17, 2026

Western Grooming LLC ("us", "we", or "our") operates the westerngrooming.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Personal Information Collected

While using our Service, interacting with us, or scheduling appointments, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. We collect the following types of information:

• Name
• Email address
• Mobile phone number
• Service address
• Appointment information
• Pet information
• Customer communications
• SMS/MMS opt-in and opt-out information
• Consent records
• Transaction-related information
• Website/device information when applicable

2. How Information Is Used

Western Grooming uses the collected data for various purposes, including:

• Providing grooming services
• Scheduling and managing appointments
• Appointment confirmations and reminders
• Customer support
• Service updates
• Responding to inquiries
• Rebooking and follow-up communications
• Processing transactions
• Improving services
• Security and fraud prevention
• Legal compliance
• Marketing and promotional communications when the customer has provided appropriate consent

3. SMS/MMS Communications and Mobile Information

Western Grooming LLC may send SMS/MMS communications to customers who have provided the appropriate consent. Service-related or informational messages may include appointment scheduling, appointment confirmations, appointment reminders, service updates, customer support, and responses to customer inquiries. Marketing or promotional messages may include special offers, discounts, membership information, rebooking promotions, and other Western Grooming promotions, and will only be sent when the customer has provided the appropriate marketing consent.

• Marketing SMS consent is voluntary.
• Consent to receive marketing text messages is not a condition of purchasing any goods or services.
• Providing a mobile phone number by itself does not constitute consent to receive marketing or promotional SMS messages.
• Message frequency varies.
• Message and data rates may apply.
• Customers may reply STOP to opt out of SMS/MMS messages.
• Customers may reply HELP for assistance.

4. Mobile Information Privacy Statement

No mobile information, including mobile phone numbers, SMS opt-in data, or text messaging consent, will be sold or shared with third parties or affiliates for marketing or promotional purposes. Western Grooming LLC may use service providers that process information only as necessary to operate business services such as communications, scheduling, hosting, customer management, payment processing, analytics, or support. Those providers may not use customer mobile information or SMS consent for their own independent marketing.

5. SMS/MMS Privacy and Mobile Information

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Data Security

The security of your data is important to us, and we strive to use commercially acceptable means to protect your Personal Data. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

8. Customer Privacy Requests

Subject to applicable law, you may request access to, correction of, or deletion of personal information we maintain about you. To submit a privacy request, please contact us using the information provided below.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Information

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact us at: