Terms and Conditions

1. Introduction

Welcome to Western Grooming. These Terms and Conditions govern your use of our website, your booking and use of Western Grooming services, and, where applicable, your participation in our SMS/MMS messaging program. Please read these Terms carefully. Acceptance of these Terms, use of our website, booking a service, or providing a mobile phone number does not by itself constitute consent to receive marketing or promotional SMS/MMS messages. Marketing consent is governed separately by Section 2 of these Terms.

2. SMS/MMS Consent

Western Grooming LLC may send SMS/MMS communications to customers who have provided the appropriate consent.

Service-related or informational messages may include appointment scheduling, appointment confirmations, appointment reminders, estimated arrival or service updates, customer support, responses to inquiries, and other communications related to services requested by the customer.

Marketing or promotional messages may include special offers, discounts, membership information, rebooking promotions, grooming-related promotions, and other Western Grooming marketing communications.

Consent to receive marketing or promotional SMS/MMS messages must be affirmatively provided by the customer. Marketing consent is voluntary and is not a condition of purchasing any goods or services.

Providing a mobile phone number, scheduling an appointment, purchasing a service, submitting a form, or using our website by itself does not constitute consent to receive marketing or promotional SMS/MMS messages.

3. Messaging Program Description

Depending on the type of consent provided and the customer's relationship with Western Grooming LLC, messages may include appointment scheduling and confirmations, appointment reminders, estimated groomer arrival or service updates, customer service communications, responses to inquiries, follow-up communications, rebooking information, membership information, special offers, discounts, and other Western Grooming communications consistent with the customer's consent.

4. Message Frequency

Message frequency varies depending on the customer's appointments, interactions with Western Grooming LLC, and the types of communications the customer has consented to receive.

5. Message and Data Rates

Message and data rates may apply. Western Grooming does not charge any separate fees for this SMS service, but you are responsible for any charges from your mobile carrier and service plan.

6. Opt-Out and Cancellation

You may opt out of SMS/MMS communications by replying STOP to a message from us. After submitting a STOP request, you may receive one final message confirming your opt-out. Western Grooming LLC will honor the opt-out request for communications covered by that request unless you later provide valid consent to receive messages again. Opting out of marketing SMS/MMS communications does not prevent you from purchasing or using Western Grooming services.

7. Help and Support Instructions

If you experience any issues with the messaging program, reply with the keyword HELP for more assistance, or contact our team directly at (386) 878-4070 or marketing@westerngrooming.com.

8. Message Delivery

Message delivery is subject to effective transmission by the customer's wireless service provider and network. Wireless carriers are not liable for delayed or undelivered messages. Western Grooming LLC does not guarantee that every SMS/MMS message will be delivered or received.

9. Privacy Policy

Personal information associated with our SMS/MMS messaging program, including mobile phone numbers, opt-in information, and messaging consent, is handled in accordance with the Western Grooming LLC Privacy Policy.

No mobile information, including mobile phone numbers, SMS opt-in data, or text messaging consent, will be sold or shared with third parties or affiliates for marketing or promotional purposes.

Please review our Privacy Policy at:

https://westerngrooming.com/privacy-policy

10. Mobile Number Authorization

When providing a mobile phone number and opting into SMS/MMS communications, you represent that you are the subscriber, customary user, or otherwise authorized to provide consent for communications to that mobile number. If your mobile number changes, is reassigned, or is no longer under your control, you should notify Western Grooming LLC or opt out of communications associated with that number.

11. Modifications to Terms

Western Grooming LLC may update or modify these Terms and Conditions from time to time. Changes will be reflected by updating the "Last Updated" date on this page and will become effective as described in the updated Terms and as permitted by applicable law. Changes to these Terms do not automatically expand the scope of a customer's previous consent to receive marketing or promotional SMS/MMS communications. If additional or renewed consent is required for a particular type of communication, Western Grooming LLC will obtain that consent as required by applicable law.

12. Disclaimer of Warranties

Our services and messaging programs are provided on an "as is" and "as available" basis without any warranties of any kind. We do not guarantee uninterrupted or error-free operations.

13. Limitation of Liability

To the fullest extent permitted by law, Western Grooming LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our services or messaging program.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please reach out to us at:

• Email: marketing@westerngrooming.com
• Phone: (386) 878-4070 or (407) 427-6087